Video & Audio
8x8 Review 2026
"8x8 provides voice, video, and chat communications, giving businesses a complete contact center and communication platform."
Executive Summary
8x8 provides voice, video, and chat communications, giving businesses a complete contact center and communication platform.
In-Depth Overview
Evaluating the right software in the Video & Audio category is critical for modern businesses. 8x8 has established itself as a strong contender by focusing on resolving key operational bottlenecks.
Our Analysis: CallHippo is better for small businesses due to its lower starting price and solid basic features. 8x8 is the overall winner for mid-market due to advanced features and better support.
Why Choose 8x8?
🏪 Small BusinessTop Benefits for Small Business
- ✓ VoIP Quality
- ✓ Integration Options
- ✓ Customer Support
👍 Core Strengths
- • VoIP Quality: Very High
- • Call Analytics: Advanced
- • Starting Price: $12/user/month
- • Third-party Integrations: Extensive
- • Mobile App Quality: Excellent
👎 Limitations
- • Lags in call recording (Offers: Yes)
- • Lags in starting price (Offers: $12/user/month)
How 8x8 Compares
See our head-to-head technical comparisons against alternatives.